Delivery to trade customers within UK Mainland is charged at £60 flat, irrespective of order value. Additional charges will apply for certain parts of SCOTLAND. We'll confirm charges prior to processing your order. For all other destinations delivery cost will be advised at the time of ordering.
We deliver to customers in mainland UK and worldwide.
We will make all deliveries to a ground floor, covered location or loading bay.
NOTE: If there are any delivery vehicle parking restrictions or delivery vehicle size (i.e Van, 7.5 ton lorry, articulated lorry), please inform us at the time of ordering. Failure to do so will result in additional charges and delayed delivery.
Please be aware that additional charges will also apply should deliveries be made to locations other than a ground floor; but don't worry, this will again be advised at the time of placing the order.
Incorrect charging is a rare occurrence. However, we appreciate that no system is infallible and errors can occur. As such, we have put in place a system whereby all orders are manually checked by our Customer Service Team before being processed. This means that you can be assured that any error in the total cost of your order will be credited.
If however, you spot an error that we haven't, we promise to always review the matter quickly and gladly refund any monies due, via the original method of payment.
Don't worry! Contact our customer service team or this can be done online at the time of ordering.
Please note that multiple delivery points requested within a single order will incur their own separate delivery charges.
The length of your delivery time will vary depending on the product(s) you order. Once your order has been placed we will acknowledge your order within 24 hours. Delivery lead times are as mentioned under product description. We will inform you asap if lead times are likely to be longer. As a rough guide, stock items are delivered in approximately 2 weeks and non-stock items are delivered in approximately 4 to 6 weeks. Should the timing change for unexpected reasons, we will notify you of any changes ASAP.
That will depend on what you order: some of our items are supplied in a flat pack especially tables and some seating and will require some light assembly.
Don't worry! If your goods arrived damaged or faulty, we will replace them ASAP. To help us, please contact our customer service team asap and provide photographs for our records.
Absolutely - we can provide samples but these are chargeable.
We've aimed to make the process of placing an order as easy as possible, by giving you the flexibility of ordering online and making a payment via our safe and secure payment system. Alternatively, you can place your order by calling 01673 866 315.
Contact our Customer Services team using our Contact Us form or please call us on 01673 866 315 to discuss your requirements.
11.How can I pay for my order?
We have a selection of payment methods to choose from, including: Debit / Credit Cards, Bank Transfers or Cheque. However, we will require cleared cheque prior to despatch.
- As we primarily sell to businesses & other organisations, we show prices ex-VAT. Delivery & VAT will be calculated and added to the total of your basket at the checkout when you come to pay for your goods.
- Products featured within our website are designed for commercial use and are built to contract quality, some products may not be suitable for home use. If unsure, please contact us prior to ordering.
- Products specifically designed for home use are available at http://www.pro-global.co.uk.
- Please be aware of our Returns & Refund Policy. This will differ from retail websites.
Deliveries to business address are normally during working hours 9 am to 5 pm. If you are not likely to be in during these hours, kindly inform us at the time of ordering.